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A toxic question to avoid when hiring

Ever said, “Someone with experience and a following” is just what this salon needs right now? Be very careful of what you wish for when recruiting.
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Why A Salon Staff Handbook Is Gold Dust & How To Get It Read

Why a salon staff handbook is gold dust & how to get it read

Do you have a salon or spa Staff Handbook? Tips on why you need one, what to include, getting it read and where to find a hair & beauty industry-specific handbook.
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How To Stop Bullying Crippling Your Salon Or Spa Business

How to stop bullying crippling your salon or spa business

Is your business affected by bullying? My advice to ensure it doesn’t affect your salon, cost you money and become yet another worry.
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A Nifty Customer Service Tool For Salons And Spas

A nifty customer service tool for salons and spas

Looking for an easy tool to help your team improve customer care in your hair or beauty business? Try this handy 5 step L.E.A.R.N tool.
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A Simple Trick For Better One-on-one Meetings With Your Salon Team

A simple trick for better one-on-one meetings with your salon team

Do you find one-to-one meetings with salon employees difficult at times? Try this business tip to stay in control and achieve changes in attitude and behaviour.
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A Quick Training Idea For Your Hair Salon Team

A quick training idea for your hair salon team

Looking for hair or beauty salon training ideas for your next team meeting? Try this easy yet effective exercise to improve their client care skills.
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Motivate And Build Your Team Whilst Marketing Your Salon

Motivate and build your team whilst marketing your salon

How to motivate your salon employees by encouraging them to promote your hair or beauty business.
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