Is sloppy body language letting your team down? Are clients getting the wrong message? Ideas and tips for a salon or spa training session on powerful non verbal communication.
Manage your team
15 must-know tips and ideas to ensure your salon receptionist is a valuable marketing tool, not an expensive luxury.
I stumbled across this TED Talk video and immediately wanted to share it. Try these tips at your next team meeting or with an awkward client and you'll be converted too.
Finding it tough to recruit the right new talent for your salon or clinic? You need to stand out from the local crowd. Here’s how...
Avoid hiring troublesome salon employees by spotting these warning signs when interviewing. Ignore these recruitment red flags at your peril.
Ever said, “Someone with experience and a following” is just what this salon needs right now? Be very careful of what you wish for.
In this post I show you how to transform your front-of-house from a cost centre to a profit centre.
Do you have a salon or spa Staff Handbook? Tips on why you need one, what to include, getting it read and where to find a hair & beauty industry-specific handbook.
Is your business affected by bullying? My advice to ensure it doesn’t affect your salon, cost you money and become yet another worry.