Are your salon team using the right words? Words are powerful. The wrong ones will lose you customers. The right ones will boost your profit.
Manage your team
Looking for an easy tool to help your team improve customer care in your hair or beauty business? Try this handy 5 step L.E.A.R.N tool.
Do you find one-to-one meetings with salon employees difficult at times? Try this business tip to stay in control and achieve changes in attitude and behaviour.
Hair stylist or beauty therapist handed in their notice? 8 ways to retain your salon clients when an employee resigns.
Looking for hair or beauty salon training ideas for your next team meeting? Try this easy yet effective exercise to improve their client care skills.
How to motivate your salon employees by encouraging them to promote your hair or beauty business.
How to improve your salon phone skills and convert more enquiries into new clients. A useful salon marketing psychology tip for your hair or beauty business.
Do you have staff working alone in your hair or beauty salon? Learn about your obligations as manager and how to make it safer for your team and clients.
Advice and ideas on starting and running a salon in an inspirational video by top salon owner Richard Ward.